We want to hear when we have not met your expectations. Here is how we handle it.
How to complain
Email hello@super7realestate.ae with the subject "Complaint", or call +971 4 000 0000. Please tell us who you dealt with, what happened and what outcome you would like. Include any reference numbers.
What happens next
- Acknowledgement. We confirm we have your complaint within 2 working days.
- Review. A senior member of staff who was not involved looks into it.
- Reply. We send a written answer within 15 working days, with what we found and what we will do. If we need longer we tell you why.
If you are not satisfied
You can take your complaint to the Dubai Land Department, which regulates real estate brokers in Dubai, through its official channels (the Dubai REST app, the DLD website or the contact centre), or to the courts. Using our process first does not limit these rights.
Learning from complaints
We record every complaint, find the root cause and change how we work so it does not repeat.
